Shipping
Orders are processed and shipped 1–2 business days of order.
Estimated 3–5 business days delivery.
Eligibility for Replacement or Refund
You may be eligible for a replacement shipment or a full refund if one of the following occurs:
Order Not Received: Tracking shows no delivery, or the shipment is confirmed lost in transit.
Arrived Damaged: The package or product is visibly damaged upon delivery.
How to Request a Resolution
To ensure fast handling, please contact us and include:
Order number
Delivery address confirmation
A brief description of the issue
Photos of the package and product (for damaged/defective claims)
Tracking information (if available)
Resolution Options
Replacement (Exchange): Reshipment of the same item at no additional cost.
Full Refund: Refund to the original payment method.
Contact Us: For return or refund assistance, email support@newtheorypeptides.com and include your order number in the subject line.
